Pivot Fairy Coaching Policies

At Pivot Fairy, I believe in creating a supportive and professional coaching relationship built on clarity and mutual respect. The following policies are designed to honor both of our time and energy.

Please read carefully before booking your session.

🕓 Cancellations

If you need to cancel a session, the following refund structure applies:

·       7 or more days in advance: Full refund minus a $25 processing fee.

·       3 to 6 days in advance: 50% of the session fee will be refunded.

·       Less than 72 hours before the session: No refund will be issued.

No-shows are considered cancellations without refund.

🔁 Rescheduling

Life happens, and I do my best to accommodate reasonable changes. You may reschedule your session up to two times, as long as your request is received before the session start time.

Sessions cannot be rescheduled after the scheduled start time, and will be considered forfeited without refund.

To reschedule, use the link provided in your confirmation email or reach out directly if you're having trouble accessing it.

💬 Discovery Calls

Free discovery calls may also be rescheduled up to two times with at least 24 hours’ notice. No-shows will not be rescheduled.

💳 Refunds

Refunds (when applicable) will be returned to your original payment method. Please allow 5–10 business days for the transaction to appear, depending on your financial institution.

📦 Multi-Session Package Policy

For clients booking a 3- or 8-session coaching package, the following terms apply in addition to the standard cancellation and rescheduling policy.

🗓️ Scheduling Your Sessions

Sessions can be booked on a weekly or bi-weekly basis to match your pace and availability. You’ll receive a private booking link to schedule your sessions at your convenience.

To maintain progress, all sessions must be used within:

  • 6 weeks for 3-session packages

  • 4 months for 8-session packages

If you need a longer timeline due to travel or life events, just reach out — I’m happy to accommodate with advance notice.

🔁 Rescheduling

  • Each session may be rescheduled up to two times, as long as the request is made before the scheduled start time.

  • Missed sessions or last-minute reschedules (within 24 hours) may be forfeited.

💳 Refunds

  • Multi-session packages are non-refundable once the first session has been completed.

  • If you cancel before your first session, a refund may be issued minus a $25 processing fee.

  • Unused sessions expire after the package time frame (6 weeks or 4 months), unless we've discussed an extension in advance.

🧭 Coaching Is a Partnership

Coaching is most effective when both parties come prepared and committed to the process. To get the most out of your session, please complete any prep materials provided and take time to reflect on your goals beforehand.

By booking a session with Pivot Fairy, you agree to these terms. If you have questions, feel free to reach out before booking.